When the customer's star point value in ICBC reaches: 5≤ star point value < 5, it can become a three-star customer. Three-star customers can enjoy the financial services provided by our financial convenience store, 95588 service line, mobile phone/online banking and other channels.

star rating is the basis for customers to enjoy preferential services of ICBC. From high to low, it can be divided into six grades: seven-star, six-star, five-star, four-star, three-star and quasi-star, and VIP service can be enjoyed after five stars or more. ICBC conducts star rating according to customers' handling of business. When customers open accounts with the same name, ID card type and ID number, the star rating is the same.

the higher the star rating, the more benefits you can enjoy. If the star point value is zero, the star rating will not be evaluated. If there is a difference in the cost of the same business for customers, it is generally due to the adjustment of the star rating that leads to different offers.

Extended information:

Ways to improve the star rating of ICBC customers

When handling deposits, loans, investment and wealth management (including funds, wealth management products, national debt, insurance, foreign exchange, gold, etc.), credit card spending, off-site and inter-bank remittance, off-site deposit and withdrawal, etc. in ICBC, you can get star ratings according to the business volume, and the more business you handle, the more helpful it will be.

China Industrial and Commercial Bank-Intelligent Customer Service-Introduction of Three-Star Service

China Industrial and Commercial Bank-Intelligent Customer Service-Star Introduction

China Industrial and Commercial Bank-Intelligent Customer Service-Ways to Improve Star Rating.