hello, it's a great honor to answer your questions here. The following are some of my views on this issue. If there are any mistakes, please point them out. Hello, if you use our credit card, if the credit card is lost, stolen or occupied by others, the cardholder should report the loss immediately. The risk of theft after the loss of credit card is borne by the bank, and the non-password consumption within 48 hours before the loss is reported enjoys the protection of card loss according to the specified rules.

loss reporting method:

online banking: log in to online banking of credit cards and click "Card Management → Credit Card Loss Reporting" to easily complete the loss reporting operation.

mobile banking: log in to mobile banking and enter "card management → card loss reporting" to easily complete the loss reporting operation.

you can also call the customer service hotline at 4-82-5555 and press 2# to report the loss.

the loss reporting fee is RMB 6 yuan/card (VISA MINI card 6 yuan/set or card). Once the credit card is reported lost, it takes effect immediately and is irrevocable.

the new card number and the three-digit number (CVV2) on the back of the card will change after the loss is reported. Thank you very much for your patience. Please adopt it if it is helpful. Have a happy life! thank you